Return and Refund Policy

Thank you for choosing Agsbydesigns Something Elegant LLC for your shopping needs. Agsbydesign Values all its customer and want to make sure you have an exceptional experience every time you shop.

Because Agsbydesign manufactures and custom made our handmade  pieces, we only accept returns or exchange on certain item such as (skin and hair care) for hygiene reasons. All sale are final on all crochet garments so please unsure it's the right size before purchase. 

 

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right. For custom made products Please make sure your size is correct before purchasing.

Customers have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.  We issue a return label. please contact us so we can issue return label.​

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Returns 

If customer decides they do not want products anymore {excludes handmade} there will be a 10 % restocking fee and customer pay to return products.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5-10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at agsbydesign@gmail.com.